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Resume 

Recent experience

2022 - Present

UX Service Designer

Projects Assured 

Canberra, ACT 

Projects Assured is currently engaged in a large-scale digital transformation program with the Department of Health to digitise, streamline and deregulate the process of applying for reimbursement of new medicines, medical and diagnostic services, and medical devices to the Pharmaceutical Benefits Advisory Committee (PBS), Medical Services Advisory Committee (MSAC) and the Prosthesis List Advisory Committee (PLAC).

 

As the lead Designer and Change manager with the Project Assured team, I work in an agile manner alongside Departmental staff to assist in the development of the Health Products Portal (HPP). The HPP was created to digitise and simplify the process of applying for new listings to the PBS, PL and MBS. As the lead Designer and Change manager I collaborate alongside product managers to analyse business requirements, and create artefacts, such as journey maps, personas, and blueprints.

 

I successfully communicate user needs and product visions to the development team iteratively, to refine and create or enhance features within the HPP. I facilitate regular workshops with both internal and external stakeholders using both ethnographic and auto-ethnographic approaches to garner end user feedback and to define outputs for continuous improvement to aid in user uptake and skills development.

2021 - 2022

Senior Consultant

Deloitte 

Canberra, ACT

Deloitte Consulting leverages design-thinking, digital innovation, and data-driven industry insight to boost organisational effectiveness by integrating people strategy with business strategy. Key service offerings include strategies for leadership, capability management, organisational transformation, change management, and talent and workforce management.

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As the sole Designer, I was responsible for designing, developing and integrating contemporary and pragmatic learning solutions across Defence's future workforce. I applied a design lead approach aligning SADL process to deliver Learning and Development artefacts to support the current and future workforce. Delivering at a senior level, I lead SME engagement and development of multiple key artefacts including modularised learning packages to address gaps in current knowledge and skills.

 

I advised on best practice and human centered design approaches and develop detailed documentation for the practical implementation of courseware to ensure capability uplift across the training continuum. I demonstrated strategic level thinking to address performance gaps through the design of learner centric solutions, which have been successfully adopted securing future projects for Deloitte.

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Education

2020 - 2021

RMIT

Graduate Certificate in Service Design 

Melbourne, VIC 

Throughout my study journey with RMIT I demonstrated: ​

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  • Utilisation of design research methods to identify and investigate contemporary service problems 

  • Applying  skills and knowledge of service design practices and strategy to engage stakeholders, frame problems, and propose innovative solutions 

  • Articulated final design solutions using various tools to create artefacts such as customer journey maps, service blueprints, and a service prototype 

  • Worked autonomously and collaborate with others in diverse contexts, demonstrating cultural, environmental and social awareness, and ethical and reflective practice 

  • Identified the next steps to develop my professional skills and future learning as a service designer 

2013 - 2017

University of Canberra

Bachelor in Education

Canberra, ACT

Throughout my study journey with UC I demonstrated: ​

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  • Appropriate scientific, literacy and numeracy knowledge

  • Applied theories and principles that are the foundation for educational practice

  • Demonstrated an understanding of learner needs and differences, and the relevance of these to learning in inclusive, indigenous, English as an Additional Language or Dialect (EALD) and mainstream settings

  • Planned and developed appropriate teaching activities for learners from a diverse range of backgrounds

  • Developed and implemented effective assessment strategies and carried out evaluation of teaching programs, resources and my own teaching

  • Applied the required content knowledge for all curriculum areas to teaching, assessment and reporting methods, alternate/enhanced literacy and numeracy strategies, and the effective use of Information and Communication Technologies (ICT) in teaching and learning

  • Reflected on my practice and experiences, and engaged in a process of continual improvement

Professional skillset

Auto and ethnographic research

Instructional Design

Journey mapping, blueprints

Digital Strategy

UX/UI Design

Creative Problem Solving

Languages

English (native)

Italian (proficient)

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